Customer Service and Engagement

Customer Service “Professionals & Team Leaders”

The "Customer Service 'Professionals & Team Leaders'" course is designed to enhance the skills of customer service representatives and team leaders by focusing on effective communication, problem-solving, and customer satisfaction strategies. Participants will learn to lead and motivate their teams, handle customer interactions with professionalism, and build a culture of exceptional service within their organization.

Customer Service and Engagement

Customer Service: Managing Customer Feedback

This course provides a step-by-step approach to collecting, tracking, and using customer feedback, complete with examples that show what other companies are doing in this important space.